You can open these configuration files with Notepad. All the settings for given backup task, except schedule, are stored in one file with extension. When you save changes in backup task in graphical user interface, the program updates the registry cache and copies values from there to corresponding script file in C:\ProgramData\Acronis\TrueImageHome\Scripts.
If you are running Windows session under a non-administator account, you would need to open registry editor "as administrator" to access that key: open Start menu, type cmd, right-click it, select "Run as administrator", type in your administrator password when prompted, and when command-line window opens, issue command regedit
Password is always obfuscated, meaning that only Acronis True Image software can read it properly. Lastly, if the issue persists, see more details on troubleshooting credentials-related issues with NAS devices Where Acronis True Image 2016 stores credentials for accessing NAS/network sharesĪcronis True Image 2016 stores credentials for accessing NAS devices in pairs: user name and password. In order to localize the issue further and exclude the factor of the whole Windows environment with all installed programs and possible conflicts between them, you can boot your computer from Acronis bootable media and see if you can access the NAS
Create a new test SMB share on NAS, grant the new account Full access permissions for the new share.Create a new test user account on NAS via NAS management console.If above steps do not help, exclude the factor of an issue with particular share or NAS user account by recreating them: Type the path to top-level share directly and use ip form, e.g. Open True Image window, create a new backup task.Clear credentials cache for SMB connections by deleting registry key HKEY_CURRENT_USER\Software\Acronis\Connections\smb.Make sure that True Image window is closed.If the issue persists, try re-establishing connection to NAS: Try copying a file from Windows to the folder for backups on NAS.Check if NAS can be accessed in Windows Explorer.As workaround please create a new backup task to back up data to Acronis Cloud. Our development team is working on the issue. Status: 'BadCredentials' Description: 'The credentials for the cloud storage are incorrect. Message: Failed to check the user account on the server.
Message: Failed to get archive URIs from location 'avfs:/online?account%3dtester0987654321%%26provider%3dAcronis'. The 'Backing up' command backs up the specified data to the specified location.įields: IsReturnCode : 1, $module : disk_bundle_vs_43916 Message: TOL: Failed to execute the command. You create backup to Acronis Cloud using your account with e-mail In your account, you change e-mail to another one, e.g You connect to Acronis Cloud using the new e-mail - You start the backup plan again.įields: IsReturnCode : 1, $module : mms_vs_43916.